Top 10 Benefits of Hiring a Live Receptionist for Your Clients

Many business people keep automated answering machines for calls and other stuff related to their business. Well, you may save a lot of money by doing this, but you cannot save the number of people calling you. 

Since there is no personal touch on automated answering machines, clients or customers feel disconnected which may have negative effects on your business.

Let’s dive into some benefits you can obtain by hiring a live receptionist:

• Satisfied Customers

When you have hired a live receptionist, customers feel connected. They feel there is a human to talk to and their conversation with a receptionist adds a personal touch. They get an assurance that they are heard and their questions will be answered shortly.  

• Dependable Customer Service

A live receptionist shares good knowledge on customer service too. He or she answers relatable business questions of the callers and helps resolve the situation at times. Customers feel very happy when their questions are answered. They feel a receptionist is someone they can depend on every time they have a doubt or question.  

• Increase in Levels of Productivity

A receptionist is an initial stage of every business. These receptionists help in screening the calls and filtering only the important ones. They also help in promoting important calls to the concerned departments thereby cutting short the valuable time for other business activities. 

Fewer interruptions automatically help in concentrating more in the important business matters. 

• Well-Scheduled and Timely Appointments

Receptionists maintain calendar that helps them in scheduling timely and prompt appointments. This further assists them in being accurate in maintaining such books. They connect with all departmental heads to book an appointment according to the business requirement.   

• Unique Greetings

There is always a fresh line of call opening when callers are connected with a live receptionist. There are festive greetings on the calls when customers call them during festive season. People feel good about hearing greetings on calls and they feel the warmth of the festival on the call already. 

• Extended Empathy 

A live receptionist is the one who extends empathy with confused or harassed callers or clients with disputes over a business deal or agreement. Empathy becomes necessary when you hear a customer who is totally devastated with any situation that seems helpless or out of control.  

• Professional Company Image

A live receptionist is the one who acts as the face of the company. Since he or she is the first to get connected with, the image of the company is engraved in your mind accordingly. A rude receptionist will depict a very stubborn company image and will promote in losing clients rapidly.  

• 24/7 Availability

If a business has hired two to three receptionists working in shifts, callers or clients feel connected with them 24/7. They find someone available at their service 24/7 to attend their queries. This thing is not available in automated answering machine where no human touch is noticed. 

• Business or Work Efficiency

Any kind of work or business efficiency is absent when you reach an automated answering machine. A live receptionist is trained at his or her work and knows how to take an action as per the requirement. 

• Multi-Lingual Live Receptionists

Automated answering machines do not use multiple languages and even if these do, not all your questions are answered at par your expectation. If you are into a large-scale business that requires a global approach, you need a well-trained multi-lingual receptionist.

Log on to https://www.signpost.com/ to get more details about the advantages of a live receptionist.